Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $7.95 Flat Rate Priority Mail, our cost was actually $9-$15.
If you request a return label, the cost will be deducted from any return or exchange. Read our complete return policy here.
We think it turned out really well. We paid $4,000 for this sectional brand new and the surface broke down soon after we bought it and it became a mess. We are very happy with the “new” sectional that we have again! Your product is amazing!
Your products rock! My family is so impressed and so am I. I have restored 4 large pieces of furniture with RubnRestore! All look fantastic.
Actually, I did NOT use the Clear Prep + Finish! In pre-experimenting, I noticed that I needed the full strength Dye to get to get the coverage, as you mentioned might happen in your published directions. I had pre-cleaned with alcohol and 409. As it turns-out, the Dye by itself dried with the same sheen as the existing couch sheen!!! I actually only really used two coats.
In trying to repair the worn areas before I found Rub-n-Restore, I went to half a dozen furniture stores in Bakersfield, asking if they carried a dye type repair product. In every case, I was looked at like I had just landed here from another planet; I was astonished!!! I did find one upholstery repair shop that said, if I brought it to him, he could "paint" it for $300!!! I quickly left and came home started Googling!! The reason I spent so much time looking here, is that I wanted someone to talk to face-to-face and maybe see some actual examples of re-dying before somewhat going with blind hope on Google!!! I was most impressed by your website and so here we are, with you with a very happy customer!!! You have an excellent website!!!
You now absolutely have a happy customer in Bakersfield, California!!!
Best Regards,
J Mastro
Best Regards,
J Mastro