Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $5 or $7 "subsidized shipping", our cost was actually $9-$10.
If you request a return label, the cost will be deducted from any return or exchange. Our return labels are convenient and cost less than what you'll pay at the counter at UPS or the Post Office.
Read our complete return policy here.
The color matching was perfect and was very simple to apply. I bought the 16oz bottle to do these and have so much left over that I could change the color of a whole other couch if I wanted to. The couch looks brand new!
Changed the color & no one can tell, :-)
Plan on refinishing another couch, 2 chairs , loveseat and an ottoman. Thank you for creating an amazing product!
2 parts Cherrywood darkened with 1 part Eggplant and diluted with Clear. Mottling technique used.
It seems to feel a bit different than the actual material than what was started with. I’ll be curious to see how it lasts.
Your customer service is exceptional as well. Emails were answered promptly. It is good to know there is someone on the other end rather than a stock letter or response.
Here are some before and after photos if you wish to publish. I put these up on Instagram with your hashtag and have gotten multiple responses on how good it looks.