Professional Assessment & Instructions for Your Leather or Vinyl Project
$15.00
Complete and purchase the questionnaire below. Lesandre (founder and CEO) will review your data and tailor a solution same day or next business day.
Your evaluation includes instructions and links to videos that will help you:
- clean and perform any repairs;
- match or choose a color;
- recolor and refinish;
- care for and maintain your piece.
Each report includes a coupon code for your $15 back with any purchase of product. Please do not purchase any repair products or colors until we have completed your evaluation.
Click here for an example of a Project Evaluation.
To make this service work, please:
- Provide as much detail as possible.
- Submit clear photos. Take close-up photos of any damage AND at least one photo from 5’ - 8’ feet distance in natural light (this gives a better rendering of color).
- Add info@rubnrestore.com to your contacts to avoid it going to spam.
I spoke with Lesandre. She compared my sofa to my coffee table mistaking it for my ottoman. I left the ottoman out of the 1st pic so there was no confusion of what I wanted to dye (I clearly stated that I wanted to dye the sofa to match my ottoman, not dye my ottoman). She recommended dying the ottoman (my coffee table) and repairing the sofa due to the color being a taupe/off white and lighter than my sofa. When I responded to her that I was confused by her assessment and explained she should look at the close up pic that I took showing my ottoman (which is dark grey) side by side with my sofa (which is lighter, greenish and stained), she again compared my sofa to my taupe coffee table and didn't seem to read my response at all. I asked for my money back explaining that professionals that I had at my house differed from her recommendations and that I highly disagreed with her assessment. This was when she discovered what I was asking, but instead of apologizing, I was told that my submission was unclear even after I clarified. Here is a direct quote:
"Clear photos and information yield a better result. I can't chase people down for more info in order to then do the work."
So she can charge $15, but it's not her job to clarify what the customer wants? She thinks this is good customer service. Being in customer service almost my whole life, I know the customer is always right even when they are wrong. I submitted the same info/pics to 3 companies and the initial info was clear to the other 2, but I will take the blame for the initial confusion. Once I clarified things and was talked down to for asking for my money back (legitimate ask when info given is incorrect), I no longer believe in giving money to that company. I wish you luck if you choose to use this company. They are not the only company around to offer this, I personally recommend looking elsewhere.
Mike's submission contained only two photos—when up to six can be submitted. A picture of the whole ottoman, as the evaluation requests, was not included; only the couch was shown in its entirety with a portion of the neighboring coffee table. The only other photo compared a portion of a couch cushion to a portion of the ottoman. Lesandre mistook it for the left and middle couch cushions, because the style of upholstery, piping, and colors did not look all that different, and yet Mike said he wanted to change the color of the couch to conform to the ottoman. This is how Lesandre mistook the solid beige coffee table for the ottoman and thought a more dramatic color change was desired.
Lesandre asked for clarification in the evaluation and the subsequent email exchange. She suggested the confusion would be remedied by mailing a swatch of the ottoman (which was also necessary for color matching, as requested). Mike could have replied with more photos and clarification. Instead he elected to quit the process and demanded a refund.
Mike still received accurate, comprehensive information about the leather, cleaning it, the differences between dyes and finishes, application techniques, and care, which can serve him with other DIY products or vetting professionals.
Free hand-made swatches of our Stone and Taupe, which could be candidates for the ottoman color, had also been mailed.
We suggest folks avoid purchasing services they don’t want. We regret that our company is not a good fit for Mike’s project and with him the best of luck with it.
I would DEFINITELY use this product again, they are extremely helpful and I give it a five star rating!
I would DEFINITELY use this product again, they are extremely helpful and I give it a five star rating!
Thanks for excellent products and superb customer service, a true rare combination these days.
I am looking forward to my second project...More
I am looking forward to my second project and using my new found skills. The videos by Lasundra helps give one confidence on that first try.
The box arrived yesterday and I quickly go...More
The box arrived yesterday and I quickly got to work. I am literally in awe!!! The results are absolutely spectacular. The boring frat couch is longgg gone and I CANNOT wait to see the look on my friends faces next time they’re over for dinner :). Thanks again for your insight and crystal clear instruction. I’m so excited about my new (old) couch!!
Before the last coat was applied the surface was l...More
Before the last coat was applied the surface was looking streaky. Then I went back to your website and read that blotting color with the sponge works better, rather than moving it back and forth. That method worked beautifully.
I am so happy - The finished outcome is better than I ever expected. Whenever the finish needs a touchup, I think I’ll make it a little darker. It’s so nice to know I have that option.
Thank you, thank you, thank you! Everything you said was true ... the product is forgiving, does cover as directed and has brought the chair back to life. I obsessed over the how to's, can I, and the what ifs ... did I clean it correctly, is it streaky, etc. But with a little water everything blended in. Originally I intended to have a satin finish (2 to 1 ratio) but the chair looked like milk chocolate and was a bit dull. I ended up putting a top coat of the primer + sealer on the following morning and the chair just came to life. Altogether I think I spent about 5+ hours on the project.
I'm so pleased with your customer support, quick responses, the products and of course the end result. I know the value of good customer service and truthful advertising. I find that many firms fall short but I must say that you were right on. Your customer service is top notch. Your response time as well as your personal responses were instrumental in my decision to try your product. Having videos that showed me how to proceed were critical in giving me confidence to try. Great job, much appreciated.
Can't thank you all enough. I'll recommend you wholeheartedly .....