Return or Exchange

Return & Exchange Policy

The following may be returned or exchanged within 60 days of purchase:

  • any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
  • unopened 2 oz. and 4 oz. colors and clear finishes*
  • unopened adhesives, kits or tools*
  • unopened filler*
  • unopened cleaner*

Sorry, we do not accept returns of:

  • opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
  • colors that have been modified,
  • Custom Colors.


It may be cost prohibitive to return the following:

  • a single 2 oz. color,
  • a single 2 oz. or 4 oz. clear,
  • one 1 oz. filler,
  • or cleaner.

We subsidize UPS 2nd Day and Next Day Air rates for orders that otherwise qualify for free shipping (and would ship via UPS Ground or Priority Mail). We recoup this expense on returns and exchanges. For example, if you paid $14 for UPS 2nd Day Air, our cost was $22, and we'll recoup the $8 difference.

If you request a return label, this cost will also be deducted from any return or exchange. Our return labels are convenient and cost less than the retail rates you'll pay at UPS or the Post Office. We are unable to create return labels for international customers.

We are not responsible for damage or loss as a result of insufficient packaging.

If you wish to exchange for a Custom Color, include a sample of the leather or vinyl and a Color Matching Request with your return.

Once received, you'll get one of the following within 1 business day:

  • an email with details of the refund,
  • an exchange confirmation if no additional funds are due,
  • or an invoice for any shipping, restocking, or customization fee for an exchange. If the balance due on an exchange is not paid within 5 business days, a refund will be processed.

Start Your Return or Exchange Below:

Cancellation Policy

Call 888-704-5571 or reply to the order confirmation to cancel an order.

If you cancel before it has shipped, we will refund the full amount of the order. Custom Colors cannot be cancelled once we have begun formulation. 

If your order has already shipped, we can intercept it for a fee, which will be deducted from any refund or exchange.