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Returns, Cancelations or Exchanges
Return Policy
Most Rub 'n Restore® products can be returned or exchanged within 60 days of purchase, even if opened. We do not accept returns on Custom Colors, opened filler, opened 2 oz. or 4 oz. sizes, or stock colors that have been modified.
Returned items are subject to a 25% restocking fee to recoup shipping expenses (free shipping isn't free for us), re-labeling, rebottling, etc. Sorry, we cannot pay your shipping cost to return the items.
Avoid the restocking fee by choosing the right color the first time. Use our Color Matching Services. You can also avoid the restocking fee by exchanging.
Refunds and exchanges may be prorated if a significant volume was used, leaked or was damaged during return shipment. We are not responsible for insufficient packaging!
Once your return has been received, we will issue a refund or process the exchange within 24 hours. You will receive an automated email notifying you of the refund or the exchange tracking number. Refunds to PayPal are instantaneous. Credit cards can take 24-48 hours to post.
Cancellation Policy
If you cancel your order before it has shipped, we will refund the full amount of the order.
If your order has already shipped via US Postal Service mail, refuse the shipment. It will be returned to us at no charge, and we deduct only our shipping cost from the refund.
If your order has already shipped via UPS (United Parcel Service), do not refuse the order. It will incur an additional $13-$17 fee to our account which will also be deducted from your refund. Return it yourself.
Contact us to initiate a cancellation, it is helpful to have your invoice or order number.
Exchange Policy
Most Rub 'n Restore® products can be exchanged within 60 days of purchase, even if opened. We do not accept exchanges on Custom Colors, used filler, 2 oz. or 4 oz. sizes, or stock colors that have been modified. If the product leaked, was damaged or lost by the carrier or due to insufficient packaging, you may be asked for credit card to pro-rate the exchange.
Sorry, we cannot pay your shipping cost to return the items, and we also ask that you include a $10 check made payable to Rub 'n Restore, Inc. with your return to supplement the shipping cost we will pay in order to process the exchange. Exchanges to Canada will incur the actual shipping cost. We will call for a credit card number, as our bank will not accept international checks.
If you wish to exchange a stock color for a Custom Color, simply return the products with your vinyl or leather sample. We will contact you upon receipt to discuss the project and collect payment.
Once we have received your return, we will process the exchange within 24 hours. You will receive a new order number and tracking number via email.
Return Instructions
If any bottle has been opened, clean the threads, cover the opening in a single small square of saran wrap, and tightly screw on the cap to minimize leakage which may affect the refund/exchange value. Flimsy padded mailers are not recommended for shipment.
If using US Post Office, tell them our products are ORM-D (other regulated material), are not hazardous and are safe for air transport.
Please return product(s) to:
Rub 'n Restore, Inc.
PO Box 1149 (US Mail only)
42812 Hidden Mesa Lane (UPS & FedEx only)
Paonia, CO 81428-1149
You do not need an authorization#, but please include the order# and your name.
If you wish to exchange a product, please include a $10 check made payable to Rub 'n Restore, Inc. with your return to supplement the shipping cost for upcoming exchange.
International returns must use tariff code 9801.00 indicating warranty / return to avoid reimportation fees. We cannot accept international checks for returns and instead will have to email an invoice.