Return, Exchange or Cancel
Return & Exchange Policy
The following products may be returned or exchanged within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we recoup the difference on the return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $5 or $7 "subsidized shipping", our cost was actually $9-$10.
If you request a return label, the cost will be deducted from any return or exchange. Our return labels are convenient and cost less than what you'll pay at the counter at UPS or the Post Office.
We are not responsible for insufficient packaging, loss or damage by the carrier.
If you wish to exchange for a Custom Color, include a sample of the leather or vinyl and a Color Matching Request with your return.
Once received, you'll get one of the following within 1 business day:
- an email notification of a refund,
- an exchange confirmation if no additional funds are due,
- or an invoice for any shipping, restocking, or customization fee for an exchange. If the balance due on an exchange is not paid within 3 business days, a refund will be processed.
Start Your Return or Exchange Below:
Call 888-704-5571 or reply to the order confirmation to cancel an order.
If you cancel your order before it has shipped, we will refund the full amount of the order. Custom Colors cannot be cancelled once we have begun formulation.
If your order has already shipped via US mail, refuse the shipment. It will be returned to us at no charge, and we deduct only the original shipping cost from the refund.
If your order has already shipped via UPS (United Parcel Service), do not refuse the order. It will incur an additional $13-$17 fee to our account which will also be deducted from your refund. Please submit a return request.