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- - Rub ‘n Restore, Inc
    
    1.888.704.5571
    9 – 4 Mon-Fri (MST)
    
    PO Box 1149
    39585 Lund Rd.
    Paonia, CO 81428-1149
- - We empower and support folks to restore, preserve and maintain their valuable leather goods and furnishings.
How-to & FAQ
- - Cleaning & Prep
- - Repairing Leather & Vinyl
- - Choosing & Using Colors & Clear
- - Get a Professional Project Evaluation if you need help!
- - Search this website
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Return, Exchange or Cancel

Return Policy

Cancellation Policy

Return Policy

Return & Exchange Policy

The following products may be returned or exchanged within 60 days of purchase:

any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
unopened 2 oz. and 4 oz. colors and clear finishes*
unopened adhesives, kits or tools*
unopened filler*
unopened cleaner*

Sorry, we do not accept returns of:

opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
colors that have been modified,
Custom Colors.

*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.

Our cost to ship each order is more than what you paid, and we recoup the difference on the return or exchange. For example:

If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
If you paid $5 or $7 "subsidized shipping", our cost was actually $9-$10.

If you request a return label, the cost will be deducted from any return or exchange. Our return labels are convenient and cost less than what you'll pay at the counter at UPS or the Post Office.

We are not responsible for insufficient packaging, loss or damage by the carrier.

If you wish to exchange for a Custom Color, include a sample of the leather or vinyl and a Color Matching Request with your return.

Once received, you'll get one of the following within 1 business day:

an email notification of a refund,
an exchange confirmation if no additional funds are due,
or an invoice for any shipping, restocking, or customization fee for an exchange. If the balance due on an exchange is not paid within 3 business days, a refund will be processed.

Start Your Return or Exchange Below:

"*" indicates required fields

I have read and understand the return and exchange policy. Please start my return or exchange.

Yes

Name*

First Last

Email*

Order Number*

Are you outside the United States?

Yes

Does your return or exchange contain any opened 8 oz. or 16 oz. bottles of color or clear finish?*

Yes

Would you like a return or exchange?*

return

exchange

return some, exchange some

How would you like to pay for return / exchange shipping?*

I'll handle it myself.

Send me a return label.

I understand that the actual shipping cost of the original order AND the return label will be deducted from my refund.*

Yes

I understand that I may receive an invoice for the return label, any restocking fee, or exchange shipping due.*

Yes

I understand that the return label, any restocking fee, or exchange shipping costs will be deducted from any refund or invoiced in order to process the exchange.*

Yes

I understand that the actual shipping cost of the original order will be deducted from my refund.*

Yes

I understand that I may receive an invoice for any exchange shipping or restocking fee.*

Yes

I understand that the exchange shipping and any restocking fee will be deducted from any refund or invoiced in order to process the exchange.*

Yes

Please list the items you'd like to return and include any desired exchange instructions.

You can copy and paste the item information from your order, for example:
Cognac Vinyl & Leather Finish - 16 oz. bottle

Name

This field is for validation purposes and should be left unchanged.

Cancellation Policy

Cancellation Policy

Call 888-704-5571 or reply to the order confirmation to cancel an order.

If you cancel your order before it has shipped, we will refund the full amount of the order. Custom Colors cannot be cancelled once we have begun formulation.

If your order has already shipped via US mail, refuse the shipment. It will be returned to us at no charge, and we deduct only the original shipping cost from the refund.

If your order has already shipped via UPS (United Parcel Service), do not refuse the order. It will incur an additional $13-$17 fee to our account which will also be deducted from your refund. Please submit a return request.