Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $7.95 Flat Rate Priority Mail, our cost was actually $9-$15.
If you request a return label, the cost will be deducted from any return or exchange. Read our complete return policy here.
Outstanding product!
I love the "filler". I find it forgiving. If the look isn't quite right, after it cures, I go back add more filler.
I would recommend this product.
(ps) The staff are very helpful.
FOLLOW THE INSTRUCTIONS CLOSELY. I got the personal consult with my pieces before starting and very carefully read through all instructions. I see that several of the bad reviews essentially had poor outcomes that could've been avoided by just following directions. Don't try shortcuts.
Absolutely love my new black couches. I wish I had something else to dye just for the pleasure of using this product again. Thank you SO much!
after communicating with customer service about the incident, they assisted me without hesitation and help me deal with the issue.