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Customer Reviews and Before-After Photos
We publish all reviews, even the negative ones (you won't find many).
We aren't sold at Amazon, Walmart, or Home Depot, because our products come with personalized customer support! See how pleased others have been, and start your project evaluation.
Product reviews and photos
Color did not match. Customer Sevice was not helpful.
Colors may have the same name but vary among manufacturers. Our Cognac is described as a golden butterscotch. We offer a myriad of services to help in selecting color. We also have a generous exchange policy (try exchanging open paint with Home Depot and see how that customer service suits you). We also promptly responded to your email with this information and never received a reply. Perhaps it went to spam. Customers who leave negative reviews rather than try to troubleshoot are not suited to DIY projects such as these.
Not as advertised
I ordered one 16 oz bottle did not cover the stains, made the leather super dry. Would not recommend or order again
Poor stain coverage would indicate residue on the material (oil, ArmorAll) that needs more aggressive cleaning. If our product stiffened and dried the texture, this typically means the material was very worn and absorbent and is either 1) not suited in the first place (like faux leather fabrics) or 2) would have benefited from repair first. We attempted to get more info to troubleshoot the issue and were met with silence, which speaks for itself.
After allowing to dry for three days the color is rubbing off on my clothes when I actually attempt to sit in the chair I dyed with this product
This is unusual. Buff the surface with a soft, dry rag to remove any unstable pigment. If necessary, our Clear Prep+Finish™ or special order Satin Sealer can be applied. Pre-treat your clothing with detergent (a little borax is great, if you have it), and launder as usual. Our colors do not stain except in their liquid state.
This was for a hot tub cover and we did it very carefully. The product made only a very minor difference. Not worth the money or effort.
Clear cannot restore pigmentation or add much UV protection on its own. Also, if the vinyl was at all sun-rotted, it would need a heavier coating to fill voids. This article about restoring hot tub covers addresses the spectrum of damage and how to correct it.
Did not work, I end it up throwing my love seat away
The color didn't match the online sample. It costs me $14.00 in shipping to return it. They added a restocking fee of $11.99. The $47.99 tiny bottl...More
The color didn't match the online sample. It costs me $14.00 in shipping to return it. They added a restocking fee of $11.99. The $47.99 tiny bottle that I couldn't use and was overpriced cost me $25.99 just to return it. I had planned to reorder, however I cant afford their prices to return an item when I can purchase from Amazon with free shipping and free returns.
Our website encourages the ordering of swatches and offers matching services due to the difficulty in matching color over a screen. Our return policy is clearly stated and merely mitigates our loss in shipping. We are a hands-on mother-daughter business offering a unique service you ain't gonna find on Amazon. In fact, Amazon has infringed on our trademark, and we refuse to sell to them.
The color was not the same as the swatch that was sent, and it did not fill the little holes made by cat claws.
The grain/texture of a material can affect appearance of color. Also, cat scratches require repair before recoloring. This article has more information and a video about repairing cat scratches.
Not able to offer a review as haven't used the products yet. However, I would like to warn anyone who lives in the UK and who orders these products th...More
Not able to offer a review as haven't used the products yet. However, I would like to warn anyone who lives in the UK and who orders these products that there is a massive VAT bill to pay upon delivery. I had not expected it and would not have bought these products had I known how expensive this extra bill would be. The one star is for the UK VAT bill not the, as yet unused, products.
We are sorry to hear of this, which is why our shipping info page encourages international customers to check with their country's customs office to determine how much may be assessed. Despite this expense, we're certain you'll find the investment well worth the final result and ultimately less costly than reupholstery or replacement.
I did not want to change the color of my leather sofa; only touch up the color on the cracks on the cushions. Unfortunately the product color was a li...More
I did not want to change the color of my leather sofa; only touch up the color on the cracks on the cushions. Unfortunately the product color was a light sage and made the cracks more noticeable.
This is why we encourage customers to order swatches or send a swatch for matching. We also have a generous exchange/return policy.
I was very unhappy, it had the feel and resemblance of a wax caulking. Despite following the directions it didn't want to properly adhere. I ended up ...More
I was very unhappy, it had the feel and resemblance of a wax caulking. Despite following the directions it didn't want to properly adhere. I ended up having a new cushion made, sense the filler made it impossible to repair.
very disappointed when you wipe down color comes off what a waste of money
This is usually due to residue on the leather or vinyl. More about this here.
When it dried the filler compound is peeling making it difficult to sand and finish as directed. There seems to be no way to remove and start over.
We'll unfortunately I was pressed for time, I ordered this and the clear conditioner just in time before my mom had to move. I was so excited to get s...More
We'll unfortunately I was pressed for time, I ordered this and the clear conditioner just in time before my mom had to move. I was so excited to get started, after doing one half of the couch, I was waiting for the paint to cure, thinking it was going to eventually turn the grayish color it shows but it didn't. Coat after coat I thought it will get there, but it never did and now the couch is useless, garbage. It ruined the couch, the clear stuff is useless watery nothing, it does nothing on its own so that too was a waste of money. All in all I spent 100 on just these two products and all they did was ruin our leather sofa. I'm crushed, and out of time. I guess my only hope is spray paint and paint thinner, which I should've just done to begin with.
RUB 'N RESTORE'S RESPONSE:
We regret when a customer has a negative experience with our product. Phone and computer screens are not reliable for color matching. We assist customers in choosing a color by offering free swatches or color matching services for a fee. Included with each order is an instructional brochure that encourages testing the color on an inconspicuous spot. We do accept returns and exchanges, even on opened bottles of color.
RUB 'N RESTORE'S RESPONSE:
We regret when a customer has a negative experience with our product. Phone and computer screens are not reliable for color matching. We assist customers in choosing a color by offering free swatches or color matching services for a fee. Included with each order is an instructional brochure that encourages testing the color on an inconspicuous spot. We do accept returns and exchanges, even on opened bottles of color.
First of all the color looked like an exact match from the picture. Once it got here it wasn’t even close! Also I didn’t see the warning label until A...More
First of all the color looked like an exact match from the picture. Once it got here it wasn’t even close! Also I didn’t see the warning label until AFTER I used the product that says it causes cancer... now I don’t even want my kids touching my couch.
My product came thick and unable to use
I did two layers of coating of the provided dye. It looked good and we were happy with the result. But just after 5 days of usage, we observed that so...More
I did two layers of coating of the provided dye. It looked good and we were happy with the result. But just after 5 days of usage, we observed that sofa color was going off at the places where usage was high.
It did nothing but create a mess that I had to remove. It was expensive and time consuming. I wouldn't have minded either of these, if it had only wor...More
It did nothing but create a mess that I had to remove. It was expensive and time consuming. I wouldn't have minded either of these, if it had only worked.
We needed the darker color. Waste of money.
Purchased product w/ high hopes based off of reviews from amazon. Couldn't be more disappointed! The color is terrible. Most cognac colors have a more...More
Purchased product w/ high hopes based off of reviews from amazon. Couldn't be more disappointed! The color is terrible. Most cognac colors have a more brown tone to them. Too orange.