Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $7.95 Flat Rate Priority Mail, our cost was actually $9-$15.
If you request a return label, the cost will be deducted from any return or exchange. Read our complete return policy here.
I was totally wrong to be skeptical and the product and process were amazing. The personal evaluation was quick and gave me the exact information on how to restore my couch. Between the written instructions and the videos the product was as easy to use as demonstrated. With no experience it was easy to achieve professionaly results. The finished result looks like new and all the worn sections are completely gone. I can't believe I lived with a worn couch for as long as I did when fixing it was so easy.
This stain may seem a bit expensive at first, but it's worth every penny!
All of my friends and family are so shocked at how good it looks!
Amazing transformation š
love it.
I can't say enough positive about their product and customer service!!!