Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $5 or $7 "subsidized shipping", our cost was actually $9-$10.
If you request a return label, the cost will be deducted from any return or exchange. Our return labels are convenient and cost less than what you'll pay at the counter at UPS or the Post Office.
Read our complete return policy here.
The bad: even after being allowed to cure for a full two weeks, the color starts to rub off in high wear areas after a month or so. The attached photos are about 6 weeks after product application.
Every month or two I have to go re-touch up my couch to get it looking nice again. I've gone through an entire 8oz. bottle in a little under 8 months.
If the color were more permanent, this product would get a perfect 5 stars from me. As it stands, it's about 2.5.
UPDATE: After my previous review, Lesandre reached out to me to discuss my project and suggest ways I might improve my results. She took a great deal of time and care suggesting various solutions and ideas. She also kindly offered a few free swatches and product samples to experiment with and see what worked best for me.
I ended up going with a somewhat lighter color which is closer to the base color, so that any wear is less immediately noticeable. That combined with the Satin Sealer product has made the finish on my couch MUCH more durable. Where before the product would only last for a couple weeks before needing a touchup, it's now a couple months, and requires far less product. Considering there are 2 little kids and 3 large dogs abusing it daily, I'd say those results are more than acceptable.I can't imagine that any product is going to perform much better, given the conditions we're inflicting on it.
I really appreciate your taking the time. Based on Lesandre's absolutely stellar support, combined with the very noticeable improvement in my results, I'd give the product 5 stars. I absolutely recommend it, and will be purchasing again in the future.