Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $5 or $7 "subsidized shipping", our cost was actually $9-$10.
If you request a return label, the cost will be deducted from any return or exchange. Our return labels are convenient and cost less than what you'll pay at the counter at UPS or the Post Office.
Read our complete return policy here.
I did experience a bit of anxiety because I initially wiped off parts of prior coats each time I tried to add another. I started to worry i didn’t clean it enough, etc (but it’s been a month or so of heavy use and it’s wearing great so ?♀️?). It was completely dry so wasn’t that. In retrospect I think maybe my sponge was too wet—and then not wet enough, LOL. Anyway i switched to pouncing the sponge which worked great AND I found that allowed me to add a bit of... I dunno, subtle variegation or dimension to the color/finish. Happy accident since I think it looks better than having it just one completely even color anyway.
We used a 16oz and 8oz of cognac dye plus an 8oz of clear prep. We did 5 coats of dye, then a 50/50 with clear prep. It was still shinier than the original so we did a 6th coat of dye only to get the satin effect. There is still plenty of dye and clear prep left for any repairs in the future.The 20 year old dark green leather looks ok in photos but was rather tired close up as we brought up 3 kids who jumped all over it for years on end! It was also too dark for our current home decor. The Cognac looks fabulous and fits very well with our decor.
Many thanks for your helpful suggestions as well as the excellent product.
The cognac dye covered permanent ink, deep head sweat stains and unknown spills. I used the clear prep between coats, with the dye on some coats and alone for the final coat. I did this inside with pets all around, and the dye was pleasure to work with and made no mess while drying quickly.
After going through your website information and videos I was ready to try it and I am SO impressed!
I ordered the desired color, which arrived SO quickly; prepared the chair, as directed; then I chose to pretreat with the Prep & Finish, which turned out to be REALLY helpful as the now pretty 'raw' leather didnt absorb the dye as quickly and I could 'move' it around easier. Finally I added some Prep&Finish to my dye to give the chair more of a satin finish and Voile!! I am SO pleased with how easy the whole process was--took about 4hrs start to finish! And beyond thrilled with the finished product!!! THANK YOU LADIES!!
Wow, just wow. Thanks for great, easy to use product.