Professional Consultation & Instructions for Your Leather or Vinyl Project
$15
4.90 out of 5
(59 customer reviews & photos)
Lesandre (founder and CEO) will answer these questions:
- What kind of material is it?
- How to repair it?
- What color and materials are needed?
- The cost?
- How to clean and maintain it?
The evaluation includes:
- Response within 1 business day
- Detailed instructions
- Links to videos
- Free color swatches, if applicable
Evaluations are non-refundable.Ā Click here to see an example evaluation.
Before you begin:
- Test an unworn area with water to see if it absorbs.
- Submit clear photos with close-ups of any damage. Take at least one photo from 5-8 feet distance in natural daylight. This gives a better rendering of color.
- Add us to your contacts, so it doesn't land in spam: orders@rubnrestore.com and info@rubnrestore.com.
- Wait for our response before ordering products.
- Submit only one project per evaluation.
Please fill out the form below and click the 'add to cart' button.
59 reviews for Project Evaluation
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I paid once to have it professionally done and honestly this is way better and so much less expensive.
I spoke with Lesandre. She compared my sofa to my coffee table mistaking it for my ottoman. I left the ottoman out of the 1st pic so there was no confusion of what I wanted to dye (I clearly stated that I wanted to dye the sofa to match my ottoman, not dye my ottoman). She recommended dying the ottoman (my coffee table) and repairing the sofa due to the color being a taupe/off white and lighter than my sofa. When I responded to her that I was confused by her assessment and explained she should look at the close up pic that I took showing my ottoman (which is dark grey) side by side with my sofa (which is lighter, greenish and stained), she again compared my sofa to my taupe coffee table and didn't seem to read my response at all. I asked for my money back explaining that professionals that I had at my house differed from her recommendations and that I highly disagreed with her assessment. This was when she discovered what I was asking, but instead of apologizing, I was told that my submission was unclear even after I clarified. Here is a direct quote:
"Clear photos and information yield a better result. I can't chase people down for more info in order to then do the work."
So she can charge $15, but it's not her job to clarify what the customer wants? She thinks this is good customer service. Being in customer service almost my whole life, I know the customer is always right even when they are wrong. I submitted the same info/pics to 3 companies and the initial info was clear to the other 2, but I will take the blame for the initial confusion. Once I clarified things and was talked down to for asking for my money back (legitimate ask when info given is incorrect), I no longer believe in giving money to that company. I wish you luck if you choose to use this company. They are not the only company around to offer this, I personally recommend looking elsewhere.
Mike's submission contained only two photosāwhen up to six can be submitted. A picture o...More
Mike's submission contained only two photosāwhen up to six can be submitted. A picture of the whole ottoman, as the evaluation requests, was not included; only the couch was shown in its entirety with a portion of the neighboring coffee table. The only other photo compared a portion of a couch cushion to a portion of the ottoman. Lesandre mistook it for the left and middle couch cushions, because the style of upholstery, piping, and colors did not look all that different, and yet Mike said he wanted to change the color of the couch to conform to the ottoman. This is howĀ Lesandre mistook the solid beige coffee table for the ottoman and thought a more dramatic color change was desired.
Lesandre asked for clarification in the evaluation and the subsequent email exchange. She suggested the confusion would be remedied by mailing a swatch of the ottoman (which was also necessary for color matching, as requested). Mike could have replied with more photos and clarification. Instead he elected to quit the process and demanded a refund.
Mike still received accurate, comprehensive information about the leather, cleaning it, the differences between dyes and finishes, application techniques, and care, which can serve him with other DIY products or vetting professionals.
Free hand-made swatches of our Stone and Taupe, which could be candidates for the ottoman color, had also been mailed.
We suggest folks avoid purchasing services they donāt want. We regret that our company is not a good fit for Mikeās project and with him the best of luck with it.Ā
I would DEFINITELY use this product again, they are extremely helpful and I give it a five star rating!
I would DEFINITELY use this product again, they are extremely helpful and I give it a five star rating!
Thanks for excellent products and superb customer service, a true rare combination these days.
I am looking forward to my second project and using my new found skills.Ā The videos by Lasundra helps give one confidence on that first try.