Your evaluation will answer these questions:
The evaluation includes:
*We may send free swatches if we think our colors will match.
**Color matching fees excluded.
Evaluations are non-refundable. Click here to see an example evaluation.
The first questions will help determine if this service and our products are a fit for your project.
Bonded or polyurethane leathers crack in a distinct way that turns into larger voids and delaminates. A woven knit backing or micro-suede is exposed.
Microfiber is not the same as real suede. A woven or grid texture definitely indicates a synthetic.
Due to heavy use and routine disinfecting, we discourage color changes on gym equipment. If cracks or tears need mending, please read about cracking vinyl here before you submit an evaluation.
Please learn more about restaurant and event seating here. If cracks or tears need mending, please read about cracking vinyl here before you submit an evaluation.
Please learn more about restoring garments or handbags before submitting this evaluation.
Note: Shipping outside the U.S. can be expensive, from $30-$100 USD.
Before submitting your evaluation request, please read about international shipping.
Estimate shipping cost by adding the desired products (which vary in weight) to a cart and enter your destination address. Click here for an average cart pre-loaded with a 16 oz. color and 8 oz. Clear Prep+Finish.
Please provide clear, close-ups of any damage AND at least one photo from 5’ - 8’ feet distance in natural light.
Accepted formats: png, jpg, pdf, tiff, gif no larger than 64MB each.
Suede is the shaggy backside of real leather. It may or may not be the same color as the finished leather, depending on how it was dyed.
Synthetics like vinyl will have a woven or knit backing. Some faux leathers will have a fake suede or microfiber backing with fine, silk-like threads.
Put a couple drops of water on an unworn area, and wait one minute.
Note: You don't have to go darker to conceal stains!
However, changing from a dark or red color to pale shade requires double or triple the volume of color and is significantly more work and maintenance. Mitigate this by choosing the darkest possible shade.
Changing to a primary or secondary color also requires more work, more volume of color and more touch up.
Check your inbox and spam folder for a copy of your submission. You don't want to miss the final report!
Our usual turnaround is 1-2 days. You will receive another email with your custom evaluation.
Your review *
Your review is being submitted. Please wait a moment
What it doesn't say is about Rub 'n Restore's AMAZING and SUPPORTIVE Pro and Customer Service. They gave me the total confidence to accomplish this project with results that are beyond my expectations!
Rub 'n Restore - you ROCK!
I appreciate all your help with all of this. Thank You and God Bless!
The biggest effort was Frog Taping off the parts I didn't want colored. With all the loops, tucks, seams and wood, this took some time. Used rubbing alcohol, as recommended, to clean the leather, focusing on the red wine stains. This was a "rub & wait" exercise, to see how each application worked, then reapply as needed. Typically the stains would disappear just about the time the original color started to fade. The darker color (a blend of the Rust, Cognac and Clear Conditioner) completely hid any imperfections. As always, "surface prep" is key. I do plan to apply one more coat of Leather Honey to the back and side areas (uncolored) where the morning sun has really dried them out over the years.
My truck seats are next! Will be using the Soft Filler there to make repairs first
Thanks for all the help in color selection and technique, the vids were also VERY helpful!
So easy to use.
My furniture looks like new now.
I’m so glad I found your product and decided to give it a try.
THANK YOU! THANK YOU! THANK YOU!
I paid once to have it professionally done and honestly this is way better and so much less expensive.
I spoke with Lesandre. She compared my sofa to my coffee table mistaking it for my ottoman. I left the ottoman out of the 1st pic so there was no confusion of what I wanted to dye (I clearly stated that I wanted to dye the sofa to match my ottoman, not dye my ottoman). She recommended dying the ottoman (my coffee table) and repairing the sofa due to the color being a taupe/off white and lighter than my sofa. When I responded to her that I was confused by her assessment and explained she should look at the close up pic that I took showing my ottoman (which is dark grey) side by side with my sofa (which is lighter, greenish and stained), she again compared my sofa to my taupe coffee table and didn't seem to read my response at all. I asked for my money back explaining that professionals that I had at my house differed from her recommendations and that I highly disagreed with her assessment. This was when she discovered what I was asking, but instead of apologizing, I was told that my submission was unclear even after I clarified. Here is a direct quote:
"Clear photos and information yield a better result. I can't chase people down for more info in order to then do the work."
So she can charge $15, but it's not her job to clarify what the customer wants? She thinks this is good customer service. Being in customer service almost my whole life, I know the customer is always right even when they are wrong. I submitted the same info/pics to 3 companies and the initial info was clear to the other 2, but I will take the blame for the initial confusion. Once I clarified things and was talked down to for asking for my money back (legitimate ask when info given is incorrect), I no longer believe in giving money to that company. I wish you luck if you choose to use this company. They are not the only company around to offer this, I personally recommend looking elsewhere.
Mike's submission contained only two photos—when up to six can be submitted. A picture o...More
Mike's submission contained only two photos—when up to six can be submitted. A picture of the whole ottoman, as the evaluation requests, was not included; only the couch was shown in its entirety with a portion of the neighboring coffee table. The only other photo compared a portion of a couch cushion to a portion of the ottoman. Lesandre mistook it for the left and middle couch cushions, because the style of upholstery, piping, and colors did not look all that different, and yet Mike said he wanted to change the color of the couch to conform to the ottoman. This is how Lesandre mistook the solid beige coffee table for the ottoman and thought a more dramatic color change was desired.
Lesandre asked for clarification in the evaluation and the subsequent email exchange. She suggested the confusion would be remedied by mailing a swatch of the ottoman (which was also necessary for color matching, as requested). Mike could have replied with more photos and clarification. Instead he elected to quit the process and demanded a refund.
Mike still received accurate, comprehensive information about the leather, cleaning it, the differences between dyes and finishes, application techniques, and care, which can serve him with other DIY products or vetting professionals.
Free hand-made swatches of our Stone and Taupe, which could be candidates for the ottoman color, had also been mailed.
We suggest folks avoid purchasing services they don’t want. We regret that our company is not a good fit for Mike’s project and with him the best of luck with it.
I would DEFINITELY use this product again, they are extremely helpful and I give it a five star rating!