Return & Exchange Policy
We accept returns or exchanges of the following products within 60 days of purchase:
- any 8 oz. or 16 oz. color or clear finish (a restocking fee may apply to leaking or used bottles)
- unopened 2 oz. and 4 oz. colors and clear finishes*
- unopened adhesives, kits or tools*
- unopened filler*
- unopened cleaner*
Sorry, we do not accept returns of:
- opened cleaner, filler, 2 oz. or 4 oz. colors or clear finishes, or adhesives,
- colors that have been modified,
- Custom Colors.
*PLEASE NOTE: The shipping cost to return / exchange a single unopened 2 oz. color, 2 oz. clear, 4 oz. clear, 1 oz. filler, or cleaner may cost more than the product itself and result in little or no refund or exchange credit.
Our cost to ship each order is more than what you paid, and we will recoup the difference on any return or exchange. For example:
- If you paid $12 for UPS 2nd Day Air, our cost was actually $20, and we'll recoup the $8 difference.
- If you paid $5 or $7 "subsidized shipping", our cost was actually $9-$10.
If you request a return label, the cost will be deducted from any return or exchange. Our return labels are convenient and cost less than what you'll pay at the counter at UPS or the Post Office.
Read our complete return policy here.
I didnt get great service.. but I did get an email saying they refunded 50 percent of cost.
I really dont know what to say about the product, it wasnt given a chance
Despite being outside the realm of our money-back guarantee, we refunded the cost of the product (but not the international shipping) as a courtesy. We're sorry this remains dissatisfactory to you. We suggest you call a local pro and pay a couple thousand dollars to get the result you desire.
The color matched perfectly and it just took a small amount!
Thank you SO much!!!
I didn't like the Leather Max British tan color and thought I’d ruined it. When I asked Leather Max for advice, they didn't understand what I was doing. Instead I submitted Rub ’n Restore’s project evaluation. Your advice was perfect.
Lesandre suggested I thin out the Leather Max with a green scrubber and some sand paper as well as denatured alcohol, and then applied an extremely watered down coat of the Leather Max to the entire couch to create a uniform base coat before applying your honey color. I did use the Clear prep and finish after I was done with the glaze, just as a topcoat, as it really picked up the color.
I couldn't have done it without your support. Everyone who has seen it and sat in it says it looks and feels like a new couch! Can’t wait to tackle more.
Minutes to apply a second coat and another 20 for a third one. After that, next day I applied three more coats with the same time gap.
The result ……excellent. It was exactly the same color of the chair. I’m very satisfied with this product. I haven’t used the sofa yet.
My husband and I just remodeled his office since most of his classes are online now. We decided he needed a real office chair.
We considered getting rid of it, but I could not part with it. I got a quote from a local furniture restoration shop. They said it couldn’t be restored. They could reupholster it for $1500.
I found Rub 'n Restore online with a product that promised to restore it to almost new.
I cleaned it, applied the first coat of the leather restoring product (camel), but the color was not even close.
I contacted the company and they sent me two leather samples and directions on how to mix two colors to get the color I wanted (honey). I mixed cognac with the camel to get a honey color.
TA DA!!! Dad’s chair looks like new. Total cost $80 compared to $1500.