Return or Exchange

Return Policy

Return & Exchange Policy

  • Unopened items may be returned within 60 days of purchase.
  • We do not accept returns on opened items or Custom Colors.

It may be costly to return:

  • a single 2 oz. color;
  • a single 2 oz. or 4 oz. clear;
  • one 1 oz. filler;
  • one cleaner;
  • a small repair kit.

If your order received free shipping or you request a return label, this cost may be deducted from your refund. 

We retain credit card, PayPal, Damage & Delivery Protection, and platform-associated fees on all returns. If you used AfterPay or Klarna, it is your responsibility to pay any remaining balance to them.

We are not liable for damage or loss due to inadequate packaging.

If a package is refused or returned due to an incorrect or insufficient address, we’ll confirm the correct address and invoice you for any return and re-delivery fees. If you cancel, a refund will be issued minus the shipping, return, and credit card fees.

For Custom Color exchanges, include a sample of the material and a Color Matching Request form.

Within 1 business day of receiving a return, you’ll receive:

  • an email detailing your refund or
  • an invoice for any shipping or customization fee. Unpaid invoices will be cancelled and the order refunded after 5 business days.

Start Your Return or Exchange Below:

Cancellation Policy

Cancellation Policy

Call 888-704-5571 or reply to the order confirmation to cancel an order. 

If you cancel before the order has shipped, we will refund immediately but retain the 3.5% credit card processing fee.

If your order has already shipped, we can intercept it for a fee, which will also be deducted from any refund or exchange.

Custom Colors cannot be cancelled once we have begun formulation.