Free Shipping, Rates, Carriers & Timelines

Most domestic orders are shipped via USPS Priority Mail unless otherwise requested. Packages over 5 lbs. may be shipped via UPS. If you have a physical address and PO box, please include both to ensure delivery of your package.

• USA orders $100 or more qualify for free shipping or discounted UPS rates.*
• USA orders under $100 are quoted real-time rates.

Since COVID, carriers have suspended their service guarantees. We are not responsible for delays and cannot refund shipping costs.

• Priority Mail: 2-5 business days
• UPS Ground: 5-6 business days
• UPS 2nd Day Air: 2 business days (excluding the day it was shipped) and is not guaranteed
• UPS Next Day Air: next business day (not necessarily Saturday) and is guaranteed

For example, an order shipped UPS 2nd Day Air on Friday with a Monday holiday means the package will not arrive until the following Wednesday.

*Exclusions:

Color matching services, color swatches, consultations, and sales tax do not count toward order totals. Coupon codes may also reduce the order value and result in a shipping charge.

Shipping to Canada & Mexico

Prices are quoted at checkout based upon the destination postal code and weight of items in the shopping cart.

Use coupon code internationalCLUB (case and space sensitive) to discount the cost of 8 or 16 oz. bottles of color.

Orders shipped via UPS require a physical address, not a PO box. 

• UPS Worldwide Saver: 1-3 business days
• UPS Worldwide Expedited: 2-5 business days
• Priority Mail Express International: 3-5 business days
• Priority Mail International: 6-10 business days

Your government will assess 5%-15% tax on our products. UPS  also charges entry or brokerage fees where the Postal Service does not. Duties, taxes, and fees are not included in shipping costs, and Rub 'n Restore®, Inc. is not responsible. 

We are not responsible for items damaged due to freezing. Please track your package, and secure it promptly upon delivery.

Due to COVID, UPS has suspended their Service / Money Back Guarantee. We are not responsible for delays and cannot refund shipping costs, even on expedited services.

International Shipments

Your government will assess 5%-15% tax on our products. UPS  also charges entry or brokerage fees where the Postal Service does not. Duties, taxes, and fees are not included in shipping costs, and Rub 'n Restore®, Inc. is not responsible. 

Prices are quoted at checkout based upon the destination postal code and weight of items in the shopping cart.

Use coupon code internationalCLUB (case and space sensitive) to discount the cost of 8 or 16 oz. bottles of color.

Orders shipped via UPS require a physical address, not a PO box. 

• UPS Worldwide Saver: 1-3 business days
• UPS Worldwide Expedited: 2-5 business days
• Priority Mail Express International: 3-5 business days
• Priority Mail International: 6-10 business days

Due to COVID, UPS has suspended their Service / Money Back Guarantee. We are not responsible for delays and cannot refund shipping costs, even on expedited services.

We are not responsible for items damaged due to freezing. Please track your package, and secure it promptly upon delivery.

Delivery & Damage Protection (DDP) Policy

If you paid for Delivery & Damage Protection (DDP) and your order is lost, stolen, or damaged, file a claim, and we’ll promptly send a replacement or refund according to the policy below.

WHAT IS COVERED

Lost, Misdelivered & Stolen Packages

A package is considered lost if tracking shows no delivery and there has been no update for:

• Domestic: 5+ days
• International: 10+ days

A package is considered misdelivered or stolen if tracking shows delivered but it has not been received for:

• Domestic: 5+ days
• International: 10+ days

Claim window:

• Domestic: File between 5–30 days from the last tracking or delivery update.
• International: File between 10–30 days from the last tracking or delivery update.
• Claims outside these windows may be denied.

Damaged Items

An item is considered damaged if it arrives crushed, broken, or unusable.

• Photo evidence is required to process claims.
• In most cases, damaged items do not need to be returned. Please dispose of them as per the instructions provided.

Claim window: File within 30 days of delivery. Claims outside this window may be denied.

WHAT ISN’T COVERED

Incorrect Address

DDP does not cover incorrect shipping addresses entered at checkout.

• Before shipping: Contact us to correct the address.
• After shipping: Contact the carrier for an intercept request.

Return to Sender

DDP does not cover packages returned due to:

• Invalid / undeliverable address
• Customer refusal

Rescheduled Deliveries

If a carrier reschedules delivery, the package is still in transit. Contact the carrier for updates.

Tracking Updated After Claim Submission

If the tracking is updated after filing a claim, the package may arrive. The claim will be put on hold for up to 5 days.

Customs Holds

DDP does not cover packages held in customs due to paperwork issues, unpaid fees, or taxes. Contact the carrier or customs office for resolution.

Sanctioned Regions

DDP is not available in Afghanistan, Armenia, Azerbaijan, Belarus, Haiti, Iran, Iraq, Kazakhstan, Kyrgyzstan, Libya, Moldova, North Korea, Pakistan, Russia, Somalia, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, or Yemen.

Shipping Delays

DDP does not cover shipping delays except UPS Next Day Air. If Next Day Air isn’t delivered the next business day, we will refund the shipping cost.

Late Claims

All claims must be filed within 30 days of the last tracking update. Claims outside this window may be denied.

REPLACEMENTS & REFUNDS

Replacements

If you choose a replacement, you’ll receive a confirmation email with a new order number and tracking details once processed.

Custom Colors require one additional business day to process.

Refunds

Refunds are issued to the original payment method within 1-3 business days.

DDP cost is non-refundable.